Terms and Conditions
Terms and conditions
Conditions of Sale
At the time of placing the order, the customer accepts the specific terms and conditions of sale indicated on the website www.ruanovahealth.com and expressly declares their acceptance of them without reservation. The placement of the order and its confirmation by the customer constitutes full and complete acceptance of the specific terms and conditions of sale, which are applicable only to the order. The products remain the property of Ruanova Health until the full amount has been received.
Ruanova Health thanks all its clients for the trust they have placed in us.
Price
The prices listed on the Website may change without prior notice, depending on suppliers, manufacturing costs, etc. Prices are set in €, so any price variation when viewed in other currencies ($ or pounds) will be affected by the exchange rate fluctuations at that time.
Shipment
We ship to all countries in the world.
Ruanova Health is fully responsible for shipping, which is free for the customer , for orders from:
- Spain and Portugal (Peninsula): from €49
- Balearic Islands: from €59
- Canary Islands, Ceuta and Melilla: from €89
- Rest of the European Union: from €99
- Rest of the World: from €349
Thanks to your support, we now serve more than 115 countries.
Shipping cost calculation:
Shipping costs are calculated and displayed during the checkout process, as they vary by country, service selected, region, weight, and volume of the order. These include handling, packaging, and shipping costs.
Order grouping:
We recommend placing a single order to avoid additional shipping costs, as multiple orders cannot be combined. Shipping costs will be applied individually to each order.
Delivery times:
Delivery times indicated by the shipping company are approximate and correspond to business days.
Customs:
Customs charges, if applicable (for countries outside the European Union), are the customer's responsibility.
Commitment to the environment:
We use recycled packaging in over 95% of our shipments. We also actively collaborate with environmental projects, allocating a percentage of our profits to improving the planet and promoting ecological awareness.
Warranty
All products purchased from Ruanova Health come with a minimum 2-year warranty (some up to 10 years). The purchaser agrees to accept the warranties stipulated by each manufacturer, and the duration of the warranty will be determined by the manufacturer.
Only products with manufacturing defects will be covered by the warranty. Therefore, this does not include products that have been used or installed incorrectly, or that have not been used or installed within the product's proper operating ranges, such as temperatures, humidity, etc., as well as defects caused by negligence, impacts, improper handling, or improper installation.
Privacy and security of personal data
Ruanova Health is the owner of this website and responsible for the personal data provided by users through it. The processing of your personal data, in accordance with applicable regulations, is based on your consent, which you gave at the time your data was collected, which you voluntarily provided to us through the mechanisms enabled for this purpose on the website.
Ruanova Health will treat your data at all times with absolute confidentiality, in accordance with applicable data protection regulations, adopting the necessary technical and organizational measures to guarantee the security of your data and prevent its alteration, loss, processing, or unauthorized access.
We remind you that you may freely and freely revoke your consent at any time by sending an email to info@ruanovahealth.com .
Returns and Exchanges
In compliance with current legislation and the General Law for the Defense of Consumers and Users, you have 14 calendar days from receipt of your order to exercise your right to return or exchange it.
The refund will be for the full amount of the product , regardless of the payment method used. Shipping costs will not be refunded if they were paid by the customer.
For orders with free shipping (for example, purchases over €49), Ruanova Health assumes the cost of that first shipment, so the customer also receives a full refund of the amount paid .
Cancellation of orders in transit
Once an order has been shipped, it cannot be canceled or an immediate refund requested, even if it has not yet been delivered. If the customer ultimately no longer desires the order, they must receive it and return it following the process established in this policy.
Conditions for return:
To process a return, the product must be in its original condition , unused or altered, and the packaging must be intact . Returns of products that do not meet these conditions will not be accepted.
The cost of shipping for returning the product to our facilities will be borne by the customer .
Return procedure:
To request a refund, please contact us at info@ruanovahealth.com, indicating:
- Full name, country and order number.
- Product or products you wish to return.
- Reason for return.
Returns for defective products:
If you receive a defective product, Ruanova Health will cover the return shipping costs. A specialized technician will assess the product defect before issuing a refund.
Exchange policy:
If you wish to exchange an item instead of a return, you must follow the same steps. The initial return shipping costs will be the customer's responsibility. However, the second shipment with the replacement product will be completely free and will be covered by Ruanova Health.
Important:
- If the product has been modified, is missing its original packaging, or is not in optimal condition, returns or exchanges will not be accepted.
- Returns or exchanges must be made within 14 calendar days of receiving the order.
Industrial property and intellectual property
The intellectual property rights of the website www.ruanovahealth.com, its source code, design, navigation structures and the different elements contained therein are owned by Ruanova Health, which has the exclusive right to exploit them in any form and in particular, the rights of reproduction, distribution, public communication and transformation, in accordance with applicable Spanish and European legislation.
Ruanova Health informs you that it does not grant any express or implied license or authorization regarding intellectual and/or industrial property rights or any other right or property related, directly or indirectly, to the content included on the Website. Reproduction of the Website's contents, in whole or in part, is strictly prohibited, even through a hyperlink, without the express written consent of Ruanova Health. Unauthorized use of these contents will give rise to legally established liabilities.
Use of the Website
Use of the Website for fraudulent purposes, or in connection with criminal offenses or illegal activities of any kind is prohibited.
You are also prohibited from posting, using or reusing any unlawful, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or that constitutes a violation of intellectual property rights, trademarks, confidentiality, privacy or any other right, or is otherwise injurious or objectionable to third parties, or whose content contains computer viruses, political propaganda, advertising content, chain letters, mass mailings or any other type of "spam" and, in general, any type of unnecessary annoyance or inconvenience.
The User undertakes to make lawful, diligent, honest, and correct use of any information or content accessed through the Website or third-party websites accessed through links on the Website, all under the principles of good faith and with due regard for current legislation at all times.
Likewise, the User undertakes not to cause, either maliciously or intentionally, any damage or harm that could impair or alter the Website itself, nor to introduce or spread computer viruses that could cause unauthorized alterations to the contents or systems comprising the Website.
Modifications
The information appearing on this Website is current as of the date of its last update. Ruanova Health reserves the right to unilaterally modify these Terms and Conditions, as well as its privacy policy and any other information. Modifications to the Terms and Conditions will become effective upon publication on this Website.