Terms and Conditions

Terms and Conditions

Terms of sale

The client accepts, at the time of placing the order, the particular conditions of sale indicated on the website www.ruanovahealth.com and expressly declares to accept them without any reservation. Placing the order and its confirmation by the customer materializes full and complete acceptance of the particular conditions of sale, only applicable to the order. The products are the property of Ruanova Health until full receipt of the amount.

Ruanova Health thanks all its clients for the trust placed in us.


The prices indicated on the Website may be modified without prior notice, depending on suppliers, manufacturing costs, etc. The prices are set in €, so the variation in the price when consulting it in other currencies ($ or pounds) will be conditioned by the variation in the exchange rate between currencies at that time. The prices on the Website do not include VAT. Orders from the Canary Islands, as well as Ceuta and Melilla, are exempt from paying VAT, due to specific tax regimes in their communities.


Shipping is available to all countries in the world. The transport and service company will be chosen by the client when placing the order, showing its cost.

The amount of shipping costs will be calculated and displayed when checking out, as it varies depending on the country, contracted service, area, weight and volume of the order.

The customer will choose the address and type of transport at the time of placing the order . By accepting the terms and conditions, the client agrees to pay any customs charges that may be generated in their country or autonomous community.

For orders out of stock, the shipping time will be the one indicated on the product when the purchase is made. In the event of a delay in deadlines, the client will be notified as soon as possible.

Shipping costs include handling and packaging costs, as well as postal costs.

Delivery times by the transport company are indicative, and correspond to business days.

Ruanova Health is not responsible for any damage that the merchandise may suffer after shipping, so we recommend verifying the order once received, in the presence of the delivery person, and if something is damaged, make the corresponding report so that we can Claim damages to the transport company and/or its insurance.

In order to care for and preserve the protection of the planet, Ruanova Performance uses recycled packaging in more than 95% of its orders. In addition, Ruanova Performance actively collaborates with a percentage of its profits with projects to improve the life of the Planet.


All products purchased at Ruanova Health have a WARRANTY of at least 2 years (some up to 10 years). The buyer agrees to accept the guarantees stipulated by each manufacturer and its duration will be set by the manufacturer itself.

Only products that have a manufacturing defect will be covered by warranty. Therefore, they do not include those that have been used or installed incorrectly, or not taking into account the appropriate working ranges for the product, such as temperatures, humidity, lubrication, rpm, etc., as well as deficiencies caused by negligence, blows or improper manipulations or incorrect installation, not carried out by qualified people.

Privacy and security of personal data

Ruanova Health is the owner of this website and responsible for the personal data provided by users through it. The processing of your personal data, in accordance with applicable regulations, is based on your consent, granted at the time of collecting your data that you voluntarily provide to us through the mechanisms enabled for this purpose on the website.

Ruanova Performance will treat your data at all times in an absolutely confidential manner, in accordance with the provisions of the applicable regulations on data protection, adopting the necessary technical and organizational measures to guarantee the security of your data and prevent its alteration, loss, treatment or unauthorized access.

We remind you that, at any time, you can revoke your consent freely and free of charge, through the following email: info@ruanovahealth.com


All returns must be made in the original manufacturer's box and undamaged and will have been purchased from Ruanova.

Shipping costs incurred will not be refunded.

All returns will be charged a 10% restocking fee.

Returns after 14 days and up to 30 days will be charged a 25% restocking fee.

No returns are accepted if the product has undergone any modification or has any type of damage, if it has been assembled or if the original packaging is not available.

To make a return it will be necessary to notify it via email (info@ruanovahealth.com), completing the following information:

- Name and email from which the order was placed.

- Order number and date.

- Products purchased and price.

In the event that the product is defective, Ruanova Health will be responsible for all costs, including shipping.

The items will only be refunded after Ruanova Health technicians assess that they are defective.

Industrial property and intellectual property

The intellectual property rights of the page www.ruanovahealth.com, its source code, design, navigation structures and the different elements contained therein are owned by Ruanova Performance, who is responsible for the exclusive exercise of the exploitation rights thereof. in any form and in particular, the rights of reproduction, distribution, public communication and transformation, in accordance with applicable Spanish and European legislation.

Ruanova Health informs that it does not grant any express or implicit license or authorization on intellectual and/or industrial property rights or on any other right or property related, directly or indirectly, to the contents included on the Website. Total or partial reproduction of the contents of the Website is totally prohibited, not even through a hyperlink, without express written consent from Ruanova Performance. Unauthorized use of these contents will give rise to legally established responsibilities.

Use of the Website

Use of the Website for fraudulent purposes, or related to criminal offenses or illegal activities of any kind, is not permitted.

It is also prohibited to send, use or reuse material that is illegal, offensive, abusive, indecent, defamatory, obscene or threatening of any kind, or that constitutes a violation of intellectual property rights, trademarks, confidentiality, privacy or any other right, or is otherwise libelous or objectionable to third parties, or whose content contains computer viruses, political propaganda, advertising content, chain mail, mass mailing or any other type of "spam" and, in general, any type of annoyance or inconvenience unnecessary.

The User undertakes to make lawful, diligent, honest and correct use of any information or content they have access to either through the Website or third-party websites that are accessed through the link on the Website, and all of this under the principles of good faith and with respect at all times for current legislation.

Likewise, the User undertakes not to cause malicious or intentional damage or harm that may impair or alter the Website itself, as well as not to introduce or spread computer viruses that may cause unauthorized alterations to the contents or systems that make up the Site. Web.


The information that appears on this Website is current on the date of its last update. Ruanova Health reserves the right to unilaterally modify these Terms and Conditions, as well as its privacy policy and any other information. The entry into force of the modifications to the Terms and Conditions will occur from the moment of their publication on this Website.