Shipment

Shipping

We ship to all countries in the world.

Ruanova Health covers the shipping costs in full, making it free for the customer, for orders starting from:

  • Spain and Portugal (Peninsula): from €49
  • Balearic Islands: from €59
  • Canary Islands, Ceuta and Melilla: from €99
  • Rest of the European Union: from €99
  • Rest of the World: from €349

Thanks to your support, we now serve over 115 countries.

Shipping cost calculation:

Shipping costs are calculated and displayed during the checkout process, as they vary by country, selected service, zone, weight, and volume of the order. These include handling, packaging, and shipping costs.

Order grouping:

We recommend placing a single order to avoid additional shipping costs, as it is not possible to combine multiple orders. Shipping costs will be applied individually to each one.

Delivery times:

The delivery times indicated by the shipping company are approximate and correspond to business days.

Customs:

Customs duties, if applicable (for countries outside the European Union), are the responsibility of the customer.

Commitment to the environment:

In more than 95% of our shipments, we use recycled packaging. Additionally, we actively collaborate with environmental projects, allocating a percentage of our profits to improve the planet and promote ecological awareness.

 

Returns and Exchanges Policy

In accordance with current legislation and the General Law for the Defense of Consumers and Users, the customer has a period of 14 calendar days from the receipt of their order to exercise their right of withdrawal, return, or exchange, provided that the conditions indicated in this policy are met.

Cancellation of orders in transit

Once an order has been shipped, it is not possible to cancel it or request an immediate refund, even if it has not yet been delivered.
If the customer ultimately does not want the order, they must receive it and proceed with its return following the procedure established in this policy.

General conditions for return

For a return to be accepted, the product must meet all the following conditions:

  • Be in its original state, unused and unmodified.
  • Retain the original packaging in perfect condition.
  • Maintain the original seal intact, if applicable.

Provided that the product has not been used and its seal remains intact, the customer may exercise their right of return within the legal period of 14 calendar days.

Returns of products that do not meet these conditions will not be accepted.

Exception to the right of return for hygiene reasons

In accordance with Article 103.e of the General Law for the Defense of Consumers and Users, returns of hygienic textile products, such as sheets, pillowcases, socks, or similar items, will not be accepted if they have been unsealed or used after delivery.

Specific Conditions – Grounding Collection

For products from the Grounding collection, and for hygiene reasons, the product must not be opened or handled before checking the correct grounding of the installation site.
The opening of the wrapping or manipulation of the product may prevent the acceptance of the return.

Refunds

The refund will be for the full amount of the product, regardless of the payment method used.

  • Shipping costs will not be refunded when they have been paid by the customer.
  • For orders with free shipping (e.g., purchases over €49), Ruanova Health covers the cost of the first shipment, so the customer will still receive a full refund of the amount paid.

Return Procedure

To request a return, the customer must contact us via email info@ruanovahealth.com, indicating:

  • Full name, country, and order number.
  • Product or products to be returned.
  • Reason for the return.

The cost of return shipping to our facilities will be borne by the customer.




Payment methods

We offer multiple payment options to suit your needs and ensure a secure and convenient shopping experience. In addition, we offer the Cash on Delivery method for customers in Spain and Portugal, allowing you to pay in cash upon delivery.

Accepted payment methods are:

  • PayPal
  • Credit/debit card (Visa, Mastercard, American Express, Maestro)
  • Bank transfer
  • Cash on Delivery (only available in Spain and Portugal)
  • Apple Pay
  • Google Pay
  • Amazon Pay
  • Shop Pay
  • iDEAL